Sunrise FAQ’s
Your most genuine life awaits
How long will my order take to get to me?
Orders typically take 6-7 business days to process and then take 2-5 business days domestically to ship.
What is this stores return policy?
We will return items if they are not used or damaged. All items must be returned to us within 30 days of the delivery date. Original shipping charges you pay are not refundable. Please include in the subject line RETURN.
Do you accept orders outside of the US?
At this time, no, but we hope to in the future.
What if I don’t see my size?
Currently we only offer S,M, L and XL but we will be adding sizes in the future. If your size preference is not listed on the item, that means that size is currently not offered.
What if something is wrong with my order?
Please contact us utilizing the contact form or emailing directly at hi@sunrisehatco.com.
Will you respond to orders or issues with my order/shipping via social media?
No, please utilize the contact form or email hi@sunrisehatco.com.
Where do you ship from?
Texas.
How much does shipping cost and how do you calculate that cost?
We utilize multiple carriers and always choose the most cost effective option. Shipping is calculated by weight and zip.
What if my product is defective?
Please contact us and send a photo of defect and we will ship you a new one or offer a refund.
Do you have a newsletter?
We do! Please sign up on our website!
Do you have social media?
Check back soon for updates to our social media!
Please note we reserve the right to utilize multiple suppliers and make changes to the product if needed due to supply and demand.